Our frequently asked questions. Have another? Get in Touch

Is my tap water safe to drink once an AQUABION has been installed?

Yes it is. Unlike a water softener, the AQUABION does not add Sodium to the water. It also doesn’t remove the naturally occurring minerals that are found in hard water and that are good for our diet. The water is still perfectly safe for the whole family to drink, including babies.

What is the size of the unit?

The size of the domestic units are:

The S15 is 120mm long and is best for homes that use 1 shower at a time and/or have a 15mm mains.

The S20 is 180mm long and is best for homes that use 2-5 showers at the same time. The S20 should not be installed on 15mm mains, unless discussed with AQUABION prior to installation.

OVERSIZING WILL RESULT IN REDUCED PERFORMANCE. 

I see limescale in my kettle, what’s gone wrong?

If you have cleaned the old limescale from your kettle, then what you have now is soft lime which will mostly just brush off. The soft lime will not keep building up, unless you are impatient and grab the kettle after it has just boiled and pour the water out! This causes the water residue to form to steam, and then hard scaling will take place. Sorry about that, it’s just science in action.

Go on, give it a go! This will show you that your limescale problems are over.

We are having a new bathroom/ kitchen fitted, When should we have the Aquabion fitted?

You should have it installed at the same time, as this will keep the costs down for you, it usually takes only 1-2hrs to install.

What is hard water?

Hard water leaves hard limescale hence the name- hard water. Hard water also has a number of other effects, some of which are listed below:

  • Limescaling of heating elements (increased heating costs)
  • Stops soap suds forming (spending more money on products)
  • Cleaning takes longer and involves aggressive chemicals (costs your time and money)
What size AQUABION do I need?

Never oversize as this will reduce the performance. For domestic applications best stick to this rule.. If you use one shower at a time install the S15. If you use two to four showers at the same time install the S20. However, If your incoming mains is 15mm, in most cases, we would recommend the S15.

How does AQUABION differ from all the other water conditioners available?

We have looked at the other water softeners/conditioners and we haven’t come across one independent test report that you can see or download. Our solution is proven to prevent limescale build up and you can find the independent test results to prove it, located on the test results and articles section pages on our website.

Is AQUABION a water softener or a water conditioner?
AQUABION is a water conditioner. In the conditioning process, Zinc in the AQUABION system reacts with the lime in the water to form a non-stick form of lime called Aragonite. By changing the form of lime, up to 98% of limescale formation is prevented.
Does AQUABION stop the hard water effects?

Yes! The AQUABION is proven to stop the effects of hard water and prevent limescale.

Does the AQUABION reduce flow rate/pressure?

No, the units have been thoroughly tested and will only reduce the flow rate if a smaller version has been fitted than we recommended. However, never oversize the units as this will reduce the performance. Visit What size AQUABION do I need?

How does it work?

Put simply, the Zinc reacts with the scale. Now the scale has reacted it will not react again, and revert to its old form. Download our independent test reports to show you that it does work. Or you can read more about how our saltless water conditioner works.

Does AQUABION protect steam appliances?

No, Aquabion doesn’t protect any products that use steam.

Is a Koi Carp pond safe to fill from the Aquabion water conditioner?

Koi are very sensitive to Zinc. So we recommend you do not fill your pond with treated water. As a human you you can safely drink up to 5 ppm. Koi can only cope with 0.005ppm!

Do we need a specialist to install it?

No, they are very easy to install and the only rules are; install into metal (eg copper) pipework (at least the length of the unit either side), and always install the earthing cable and straps included in the pack, as per the instructions.

Where does the unit get installed?

The unit should be installed straight after the stop tap so the whole house is protected.

Why do I still get lime deposits on my sink and shower screen?

This is because as the water dries on the surface the soft lime becomes visible. BUT it will clean off now with a quick wipe of a cloth, without the need for scrubbing or harsh cleaning chemicals.

The water tastes a little nicer since having an AQUABION fitted.

This is because the Zinc does taste nice and you still have the beneficial minerals from your water.

Will my shower, washing machine and dishwasher stop breaking down as much with an AQUABION?

Yes, you will only get a very thin layer of soft limescale which continually gets replaced. Shower heads may need a quick brush once or twice a year.

Will I see a reduction in my water heating bills?

Yes, the AQUABION will reduce limescale buildup, and the old limescale will slowly be eroded by the soft limescale. Timescale will depend on how your water is heated.

Can the AQUABION go wrong?

There are no moving parts to go wrong. The Zinc will just slowly wear out, so we recommend replacement every 7 years to ensure you maintain the protection. The replacement is very quick and straight-forward and takes just 30 minutes typically. However, the product comes with a 5 year warranty, for peace of mind.

My water runs very slowly, will an AQUABION sort this out?

Potentially. As long as it is down to limescale it will get better, depending on your water flow.

Does it matter which way round the unit is installed?

No! The Aquabion can be installed vertically or horizontally.

How do you install the product?

Your local plumber will be able to quickly do this. Just please mention the earthing kit must be used, there are no exceptions to this rule, as per our installation instructions, which are included in the box.

I was wondering if you have any information regarding the temperatures for which the system is effective.

AQUABION units are effective in all WATER temperatures BUT has NO effect at any steam temperature. This is because the reaction between the calcium and zinc is reversed as the steam is generated. This is also true when the water is held at near 100ºC such as in an instant boiling water tap.

Does AQUABION work with boiling water taps?

Aquabion does help with instant boiling water taps. However, it is only around 50% effective. This is because the water is held near to 100 ºC so near to the point where water is about to turn to steam. There is so much energy at this point so that the Aragonite which the Aquabion has created starts to reverse It is very hard to know how effective it will be as it does depend on models and settings as well as the usage patterns. We say around 50% as this was the result of a test by a leading manufacture of these devises in a very hard water area.

DON'T JUST TAKE OUR WORD FOR IT

Your AQUABION – system has been operating successfully in our company for
some time in a humidifier of an air – conditioning system.

Mr Geist and Mr Blunck of Bosch

A truly remarkable piece of kit. Like everyone I was a bit sceptical at first but this unit has been fit and forget and so easy to install. We are a hard water area and limescale was an unsightly problem but is now a thing of the past. Unit starting its 5th year in use and no deterioration in performance noticed yet.

Graham Martin

We have very hard water and lime scale is a problem for all appliances and particularly the shower. Had a refit recently and incorporated an Aquabion Mini …. only a month in but looks good. Will be adding one to washing machine soon … as we have been through 3 machines in 10 years

Julian Humphreys
Since we have had this product fitted our water has been great for our skin, great for our dishwasher and washing machines as we notice our clothes feel fresher.  I would recommend this product to my friends and further suggest that this product will save you money in the long term as it will reduce issues with pipe clogging up. All new homes being built in a hard water area should have this product fitted as a mandatory instruction for all builders
Ken Murphy
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