FAQs

The size of the domestic units are:

S15 is 120mm long and is best for homes that use 1 bathroom at a time.
S20 is 180mm long and is best for homes that use 2-4 bathrooms all at the same time.

If you have cleaned the old limescale from your kettle, then what you have now is soft lime which will mostly just brush off, and will not keep building up. Unless you are impatient and grab the kettle after it has just boiled, and pour the water out. This causes the water residue to form steam, and then hard scaling will take place. Sorry about that, it’s just science in action. Go on, give it a go! This will show you that your limescale problems are over.

You should have it installed at the same time, as this will keep the costs down for you, it will usually take only 1-2hrs to install.

Hard water leaves hard limescale hence the name- hard water. Hard water also has a number of other effects:

• Limescaling of heating elements (increased heating costs)
• Stops soap studs forming
• Cleaning takes longer and involves aggressive chemicals

Never oversize as this will reduce the performance. For domestic applications best stick to this rule. If you use one bathroom at a time install the S15. If two to four at the same time install the S20.

We have looked at the other water softeners and related products and we haven’t come across one independent test report that you can see or download. Our solution is proven to prevent limescale build up and you can find the independent test results to prove it, located on the test results and articles section pages.

Yes! the Aquabion is proven to stop the effects of hard water and prevent limescale.

No, the units have been thoroughly tested and will only reduce the flow rate if a smaller version has been fitted than we recommended. However, never oversize the units as this will reduce the performance. Visit What size Aquabion do I need?

Put simply, the zinc reacts with the scale. Now the scale has reacted it will not react again. Download our independent test reports to show you that it does work. Or you can read more about how our saltless water softener works.

No, Aquabion doesn’t protect any products that use steam.

Koi are very sensitive to Zinc. So we recommend you do not fill your pond with treated water. As a human you you can safely drink up to 5 ppm. Koi can only cope with 0.005ppm!

No, they are very easy to install and the only rules are; install into metal (eg copper) pipework, and install the earthing cable and straps included in the pack.

The unit should be installed straight after the stop tap so the whole house is protected. It is absolutely fine to drink the water.

This is because as the water dries on the surface the soft lime becomes visible. BUT it will clean off now with a quick wipe of the cloth.

This is because the Zinc does taste nice and you still have the beneficial minerals from your water.

Yes, you will only get a very thin layer of soft limescale which continually gets replaced. Shower heads may need a quick brush once or twice a year.

Yes, the Aquabion will reduce limescale buildup, and the old limescale will slowly be eroded by the soft limescale. Timescale will depend on how your water is heated.

There are no moving parts to go wrong. The zinc will just slowly wear out, so we recommend replacement every 7 years to ensure you maintain the protection. The replacement is very quick and straight-forward and takes just 30mins typically. However, the product comes with a 5-year guarantee, for peace of mind.

Potentially. As long as it is down to limescale it will get better, depending on your water flow. I was wondering if you have any information regarding the temperatures for which the system is effective.

Aquabion’s are effective in all WATER temperatures BUT has NO effect at any steam temperature. This is because the reaction between the calcium and zinc is reversed as the steam is generated.

No!

Your local plumber will be able to quickly do this. Just please mention the earthing kit must be used. There are no exceptions to this rule.