Our frequently asked questions. Have another? Get in Touch

What is the size of the unit?

The size of the domestic units are:

S15 is 120mm long and is best for homes that use 1 bathroom at a time.
S20 is 180mm long and is best for homes that use 2-4 bathrooms all at the same time.

I see limescale in my kettle, what’s gone wrong?

If you have cleaned the old limescale from your kettle, then what you have now is soft lime which will mostly just brush off, and will not keep building up. Unless you are impatient and grab the kettle after it has just boiled, and pour the water out. This causes the water residue to form steam, and then hard scaling will take place. Sorry about that, it’s just science in action. Go on, give it a go! This will show you that your limescale problems are over.

We are having a new bathroom/ kitchen fitted when should we have the Aquabion fitted?

You should have it installed at the same time, as this will keep the costs down for you, it will usually take only 1-2hrs to install.

What is hard water?

Hard water leaves hard limescale hence the name- hard water. Hard water also has a number of other effects:

  • Limescaling of heating elements (increased heating costs)
  • Stops soap studs forming
  • Cleaning takes longer and involves aggressive chemicals
What size Aquabion do I need?

Never oversize as this will reduce the performance. For domestic applications best stick to this rule. If you use one bathroom at a time install the S15. If two to four at the same time install the S20.

How does your device differ from all the others available?

We have looked at the other water softeners and related products and we haven’t come across one independent test report that you can see or download. Our solution is proven to prevent limescale build up and you can find the independent test results to prove it, located on the test results and articles section pages.

Is Aquabion a water softener or water conditioner?

Aquabion is a water conditioner. In the conditioning process, zinc in the Aquabion system reacts with the lime in the water to form a non-stick form of lime called Aragonite. By changing the form of lime, up to 98% of limescale formation is prevented.

Does Aquabion stop these hard water effects?

Yes! the Aquabion is proven to stop the effects of hard water and prevent limescale.

Does the Aquabion reduce the flow rate/Pressure?

No, the units have been thoroughly tested and will only reduce the flow rate if a smaller version has been fitted than we recommended. However, never oversize the units as this will reduce the performance. Visit What size Aquabion do I need?

How does it work?

Put simply, the zinc reacts with the scale. Now the scale has reacted it will not react again. Download our independent test reports to show you that it does work. Or you can read more about how our saltless water softener works.

Does Aquabion protect steam ovens?

No, Aquabion doesn’t protect any products that use steam.

Is a Koi Carp pond safe to fill from the Aquabion water conditioner?

Koi are very sensitive to Zinc. So we recommend you do not fill your pond with treated water. As a human you you can safely drink up to 5 ppm. Koi can only cope with 0.005ppm!

Do we need a specialist to install it?

No, they are very easy to install and the only rules are; install into metal (eg copper) pipework, and install the earthing cable and straps included in the pack.

Where does the unit get installed?

The unit should be installed straight after the stop tap so the whole house is protected. It is absolutely fine to drink the water.

Why do I still get lime spots on my sink and shower screen?

This is because as the water dries on the surface the soft lime becomes visible. BUT it will clean off now with a quick wipe of the cloth.

The water tastes a little nicer since having an Aquabion fitted.

This is because the Zinc does taste nice and you still have the beneficial minerals from your water.

Will my shower, washing machine and dishwasher stop breaking down as much with an Aquabion?

Yes, you will only get a very thin layer of soft limescale which continually gets replaced. Shower heads may need a quick brush once or twice a year.

Will I see a reduction in my water heating bills?

Yes, the Aquabion will reduce limescale buildup, and the old limescale will slowly be eroded by the soft limescale. Timescale will depend on how your water is heated.

Can the Aquabion go wrong?

There are no moving parts to go wrong. The zinc will just slowly wear out, so we recommend replacement every 7 years to ensure you maintain the protection. The replacement is very quick and straight-forward and takes just 30mins typically. However, the product comes with a 5-year guarantee, for peace of mind.

My water runs very slowly will an Aquabion sort this out?

Potentially. As long as it is down to limescale it will get better, depending on your water flow. I was wondering if you have any information regarding the temperatures for which the system is effective.

Aquabion’s are effective in all WATER temperatures BUT has NO effect at any steam temperature. This is because the reaction between the calcium and zinc is reversed as the steam is generated.

Does it matter which way round the unit is installed?

No!

How do you install the product?

Your local plumber will be able to quickly do this. Just please mention the earthing kit must be used. There are no exceptions to this rule.

DON'T JUST TAKE OUR WORD FOR IT

Your AQUABION – system has been operating successfully in our company for
some time in a humidifier of an air – conditioning system.

Mr Geist and Mr Blunck of Bosch

A truly remarkable piece of kit. Like everyone I was a bit sceptical at first but this unit has been fit and forget and so easy to install. We are a hard water area and limescale was an unsightly problem but is now a thing of the past. Unit starting its 5th year in use and no deterioration in performance noticed yet.

Graham Martin

We have very hard water and lime scale is a problem for all appliances and particularly the shower. Had a refit recently and incorporated an Aquabion Mini …. only a month in but looks good. Will be adding one to washing machine soon … as we have been through 3 machines in 10 years

Julian Humphreys
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